Aged Care Leaders’ Industry Breakfast 2022

The TOTAL Aged Care Leaders Breakfast 2022 was a great success. Thank you to all those who attended and to the event partners Alpha Global, Crown Furniture, NCIS and GWA. You can view it on demand and download the slide deck now by clicking the link below.




TOTAL's Aged Care Leaders Breakfast Slidedeck download





Event Speakers

Cynthia Payne


Cynthia Payne has more than 30 years of executive leadership experience and over 20 years as a Director in both NFP and FP boards. Cynthia founded Anchor Excellence in September 2018, now three and a half years old, Anchor Excellence has impacted over 35% of the Australian aged care market via its programs, solutions, policies and education.

Passionate about leaders, supporting and enabling them and consumers’ lived experience, Cynthia and the fifteen strong AE team together have a formidable level of expertise and commitment to the entire aged care ecosystem.

Cynthia holds an MBA, Bachelor of Applied Science in Nursing. She is a Cert IV qualified Yoga teacher (800HrRYT) and certified practitioner of Balanced Scorecard. She is a seasoned public speaker and MC. She is MAICD, Fellow of the Governance Institute Australia and long term member of the Australian College of Nursing and Fellow of the Manager and Leaders Institute. She is Board adviser to Total Construction (2019 – current), Board advisor to PainChek (2022-current) and past NED for the National Heart Foundation (2017-2021), Current Independent review panel member for Business Excellence Australia.

To connect with Cynthia Payne on LinkedIn click here 


Grant Corderoy


Grant Corderoy is the Senior Partner at StewartBrown and leads their Consulting division. Grant has a large and longstanding commitment and involvement with the aged care and community services sectors which spans across his 40 plus years of professional experience. He is highly respected within the sector and regularly contributes to the financial policy and sustainability direction of these sectors in consultation with the Department, peak bodies, providers and consumer advocates.

To connect with Grant on LinkedIn click here 





Brian Wong


Working within a national team focusing on the development and execution of the broader health sector strategy for CommBank Health, Brian’s role focuses on formulating and driving strategy, insights and lending appetite for the Seniors Living sector. The Seniors Living sector includes the Aged Care, Retirement Villages and Land Lease Communities sectors covering the full spectrum of corporates, financial sponsors and not for profits. Based in Sydney, Brian has 15 years of banking experience having worked in a variety of roles across CBA, Westpac and HSBC with a focus on strategy, credit risk management, transaction structuring and business development on domestic and international transactions.

To connect with Brian on LinkedIn click here 



Natasha Chadwick


Natasha Chadwick is the Founder and Chief Executive Officer of NewDirection Care®, an innovative privately-owned organisation which has created the world’s first inclusive MICRO TOWN® Aged Care community.  

A pioneer in the Australian Aged Care industry, Natasha is passionate about changing the way we care for our elderly members of society and those living with dementia, including younger onset dementia, not just in Australia but worldwide.

This desire took her on a mission to invent an alternative to traditional institutional settings to provide an innovative change to residential care.

Natasha was awarded the innovAGEING – Aged Services Innovator of the Year 2021 and the prestigious 2019 Australian Business Women of the Year at the Telstra Business Women Awards. An ode to her work in Aged Care, innovating and rewriting Australian’s Aged Care as we know it. Natasha also took home the 2019 Medium to Large Business category award. The win came after coming in strong at the state awards – achieving the 2019 Telstra Queensland Business Woman of the Year and in the Medium to Large Business Category.

To connect with Natasha Chadwick on LinkedIn click here 

James Heeks


James joined Bupa Villages and Aged Care Australia in 2016 as the national property development manager. With a broad depth of experience in the property development sector James has worked on diverse projects in the construction and property development sector for over 25 years.

 James is passionate about creating Villages and Care homes for residents, their families and the teams that work in them that exceed their needs and expectations. As part of his role he strongly advocates for improving the sustainability profile of the aged care sector.

 Prior to joining Bupa James consulted to Aged care and Independent living organisations specialising in all parts of the project delivery process, from design, contracting, project delivery and commissioning

To connect with James on LinkedIn click here 

Judy Martin 


Judy commenced her career as a Registered Nurse and has over 25 years of clinical experience in various areas of health including Aged Care Management.

Judy has managed & established a number of Australian Government programs in the Health, Seniors Living, and Community services sector. Previously a board member of a large Community Service/ Aged Care Provider and currently Chair of the Global Ageing Network (based in Washington) Judy is also a founding Board Director of Commonwealth Association of Ageing (CommonAge) the, Aged Care, industry Association for the Commonwealth.

Judy worked with ThomsonAdsett as National and International Business Development Manager in the Health and Seniors Living disciplines responsible for progressing national and international seniors living and health development markets and linkages.  

An initiative she is very proud of is the internationally recognized and respected Seniors Living industry study tour program “SAGE”.  Judy has managed and lead these programs for over 25 years and has visited and studied over 300 aged care homes and organisations across the globe. Judy still has a key, and individual role, in establishing, developing, marketing and leading these tours.

To connect with Judy on LinkedIn click here 




Crown Furniture 

To connect with Crown Furniture on LinkedIn click here 


Crown Furniture is the Australian leader in premium, fit-for-purpose aged care and health care furniture. We are committed to inspiring living for the elderly and health challenged. As a third-generation family-owned business with strong family values, we are passionate about providing the very best in aged care and health care furniture solutions. Our team has extensive experience in furniture and cabinet making. We are skilled craftsmen who advise on best practice and best design, for every situation. We understand that every client’s needs are unique. We care for our customers and their needs as if they were our own family.

We draw on European design trends while infusing our own expertise to create the best in aged care furniture. We are Australian designed and owned, and we manufacture most of our products right here in Australia at our own factory. This means greater control on quality, greater control on lead times and greater control on meeting our customers’ needs. We understand the ‘live’ environment which means our logistics and delivery process is second to none.

We take our role as leaders very seriously. We educate on global trends, work with designers and architects to merge incredible design with aged care specific best practice and inform industry bodies and government on the direction and needs of the industry. We are at the forefront of the aged care and health care conversation.


GWA Group 

To connect with GWA Group on LinkedIn click here 


GWA Group Limited is a leading Australian supplier of building fixtures and fittings to households and commercial premises.

GWA operates through its Bathrooms & Kitchens business with its strategic focus on superior solutions for water. The Group is the owner and distributor of an extensive range of market leading brands including Caroma, Methven, Dorf and Clark. GWA Bathrooms & Kitchens’ brands are a prominent feature in bathrooms, kitchens and laundries in Australia and New Zealand. A trusted collection of brands favoured for quality, innovation and design. GWA is a member of the ASX 300 index of listed Australian companies.


Alpha Global

To connect with Alpha Global on LinkedIn click here 

Our mission Is to deliver world-class innovative technology which improves resident safety and experience whilst also supporting aged acre teams in enhancing operational efficiencies. 

We know that the aged care sector is growing more and more complex and challenging, the plethora of options for technology solutions can be overwhelming and hard to navigate, which is where we come in.  

Our solutions enable aged care providers to prevent falls, reduce resourcing pressures relating to consumer safety and monitoring and significantly improve operational effectiveness, with analytics to back that up. 

Ultimately, our aim is to make lives better for management, clinicians and carers, and residents.



To connect with the NCIS Group on LinkedIn click here 

NCIS Group equips buildings and facilities with GPON Fibre IT infrastructure that drives innovation and growth. We stay ahead of the game, ensuring our clients have the world’s most advanced Gigabit fibre optic communications and IP technologies at their fingertips.

We draw upon decades’ worth of industry experience in facilities, construction and data verticals. This helps us to integrate, optimise and do more with less.

Having worked on installations across a wide range of sectors, from aged care to hospitality, education and construction, we can push you ahead of your field. We’re constantly finding new ways to improve quality and efficiency so our services can withstand the communications needs of our dynamic, technological world. We’ve experienced first-hand how a sustainable communications solution can transform an organisation, operationally, financially and even environmentally. We strive to deliver these results.

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